1. Definitions

1. Easy Plan Driver:  the person registered as the Easy Plan Driver;
2. Agreement:  the Easy Plan Driver Agreement;
3. Agent:  the person managing reservations for VRTUCAR;
4. Rules:  all of the VRTUCAR operating rules which are indicated in the Easy Plan Driver Rules for the usage of vehicles, as well as any other directives issued from time to time by VRTUCAR to ensure a proper functioning of its car-sharing service.

2.  Authorized Drivers
Any Easy Plan Driver who allows an authorized driver other than him/herself to use a vehicle reserved under his/her name remains fully responsible to VRTUCAR for the vehicle. The Easy Plan Driver agrees not to allow the use of VRTUCAR’s vehicles to anyone other than an authorized driver, meaning:

1. the Easy Plan Driver him/herself;
2. another registered Easy Plan Driver / Memberof VRTUCAR;
3. any other person preauthorized by VRTUCAR.

Any Easy Plan Driver who allows an authorized driver other than him/herself to use a vehicle reserved under his/her name remains fully responsible to VRTUCAR for the vehicle.

3.  Prohibited Use
The use of a vehicle under the following circumstances is prohibited:  

1. in any speed race or competition;
2. for the purpose of towing (unless authorized by VRTUCAR), pushing, or propelling any trailer or any other vehicle;
3. by any person who is under the influence of alcohol, or of any drug or medication which could diminish his/her capacity to drive a vehicle safely;
4. while in the act of committing a crime, or any other illegal activity;
5. in a careless or abusive manner, or ill-advisedly;
6. by any person who has provided VRTUCAR with false information.
7. with domestic pets, unless they are in a pet carrier for the trip.

4. Reservations

1. Mandatory reservations
   The Easy Plan Driver must always reserve a vehicle in advance on each and every occasion he/she wants to use it.
2. Advance Reservations
   Reservations can be made up to 30 days in advance
3. Time period
   Reservations begin on the hour or half-hour. The minimum time period for which a vehicle can be reserved is a half-hour. The maximum time is two weeks. Easy Plan Drivers can reserve up to 7 days themselves, online
4. Online and Telephone Reservations
   Easy Plan Drivers with Internet access can reserve a vehicle at www.vrtucar.com free of charge. Reservations, cancellations or modifications can also be made by calling the reservations line (613-232-8788, Monday to Friday from 8:30 to 17:00 or, after hours, 1-877-535-8978) for a fee (60¢ from 09:00-17:00 and $1.20 evenings) for each call. Telephone fees apply to calls for late cancellations (Appendix 1).
5. Cancelling or Shortening a Reservation - If a Easy Plan Driver wishes to either cancel a reservation or shorten the length of a reservation, he/she must do so at least two (2) hours before the start of the reservation, or before 9:00 am on the day of the reservation.
6. Returning a Vehicle Early - If a Easy Plan Driver returns a vehicle two (2) or more hours early to its station, he/she may phone the Agent to indicate the car is back in its place.  The reservation period will be amended to show the car as returned early (to the nearest hour or half hour).
7. Extending a Reservation - If a Easy Plan Driver wishes to extend a reservation, he/she must notify an Agent sufficiently in advance such that if the reservation cannot be extended, the Easy Plan Driver / Membercan still return the vehicle on time to its station.
8. Choice of Vehicle - The choice of vehicle is left to the discretion of the Agent.

5. Use of a VRTUCAR Vehicle

1. The Easy Plan Driver must pick up the vehicle that has been reserved in his/her name at its station and return it, clean and in good working order, to the same station, no later than the end of the period for which it was reserved.
2. When taking possession of a vehicle, the Easy Plan Driver must make a full inspection. He/she must advise the Agent, without delay, of any damage or abnormality noticed on the vehicle.
3. After every use of a vehicle, the ignition key must be immediately returned in the lock box or assigned location. The reservation period ends only when the car key is returned to the lock box.
4. The Easy Plan Driver who fails to return the key to the lock box or assigned station when returning a vehicle must advise VRTUCAR as soon as possible. A Easy Plan Driver who fails to replace a key to its lock box will be billed for the period commencing at the end of the reservation until the key has been returned to its box. Also, a penalty will be imposed on the Easy Plan Driver for inconveniencing another user.
5. VRTUCAR is not held liable for indirect damage or injuries arising from vehicle accessories (bicycle rack, child seat, etc.) The Easy Plan Driver is responsible for their safe installation and must check their condition before each use.

6.  Trip Log

1. When using a vehicle, the Easy Plan Driver must fill out a trip log, and indicate all the required information. Afterwards, the Easy Plan Driver must leave the white copy of the trip log in the portfolio in the glove compartment and retain the yellow copy of the trip log until the account is issued. In cases where trip logs are misplaced or lost, or if any of the required information is missing on the logs, VRTUCAR reserves the right to use any relevant information available to determine the kilometers driven by the Easy Plan Driver.
2. For purposes of calculations, the kilometers driven are deemed to begin at the location where the vehicle is picked up by the Easy Plan Driver and ends at the same location.

7.  Gas and Other Eligible Expenses

1. Filling the Gas Tank - When using a VRTUCAR vehicle, the cost of gas (regular gas only) is assumed by VRTUCAR. Easy Plan Drivers are responsible for filling up the gas tank when the gauge shows the tank is less than half-full.
2. Windshield-Washer Fluid - Only winter grade window-washing fluid (–40 degrees) must be used throughout the year.  The Easy Plan Driver must fill the window washing fluid reservoir when empty.
3. Eligible Expenses - Easy Plan Drivers may charge certain purchases directly to VRTUCAR’s account with the credit card found in each vehicle and at businesses designated by VRTUCAR. If an Easy Plan Driver makes an eligible expense (gas or windshield-washer fluid, etc.) he/she must enter on the trip log the type of purchase, and the amount spent. The Easy Plan Driver must then place the purchase receipt with their Easy Plan Driver number clearly marked on the receipt together with the trip log in the space provided. Any eligible expenses made by the Easy Plan Driver are credited on the Easy Plan Driver’s monthly invoice. No credit will be given without a detailed receipt and an Easy Plan Driver number
4. Purchase Receipts - Proof of purchase (cash register or credit card receipt) must detail the purchase particulars and the name of the establishment. The Easy Plan Driver is responsible for obtaining a certified and detailed receipt that is accurate and complete.

8.  Rate Structure

1. Easy Plan Driver Registration Fee

   Each Easy Plan Driver pays a non-refundable administration fee of $125 upon joining. There is a $2 per month System Access Fee which is billed monthly, whether the Easy Plan Driver uses VRTUCARs or not. The Agreement may be terminated by one month written notice. In the case of termination, the Easy Plan Driver agrees to immediately return to VRTUCAR the efob and lockbox key. Easy Plan Drivers pay the following fee to use VRTUCARs.

2. Fees (GST is added to Easy Plan Driver administration fee. GST and PST are added to kilometer and hourly rates.)
   

   	Price per hour Price per kilometer $8 17¢ /km
   	Longer Distance Use Rate - LDUR For longer distance trips Easy Plan Drivers, may request a VRTUCAR from the fleet (based on availability). VRTUCAR may arrange a discount for Easy Plan Drivers with a car rental partner. Time Price Per/KM   24 hours $69 17 ¢ / km

   
   
3. Specialty Vehicle Rates: 
   Specialty vehicles are charged at the current published rates.
4. Local trips between midnight and 07:30 -
   

   Price per hour	Price per kilometer
   $4	17¢

9.  Switching Plans
Easy Plan Drivers may switch to a Green Driver Plan within 3 months of their join date, for a $25 transfer fee. $100 will be credited toward their Green Driver refundable deposit. After 3 months, the $100 cannot be credited.

10.  Maintenance

1. Easy Plan Driver’s Responsibility
   When using a vehicle, the Easy Plan Driver is responsible for daily maintenance such as checking fluid levels, cleaning the vehicle, etc. Any expense, other than gas, (i.e. for a minor repair) which exceeds $50, must first be authorized by an Agent.
2. Reimbursement of Expenses
   Provided that it is not due to the Easy Plan Driver’s negligence, any eligible expense deemed acceptable, will be reimbursed on the Easy Plan Driver’s monthly invoice. The Easy Plan Driver must provide the purchase receipts to VRTUCAR according to the article 7 (c). No credit will be given without a detailed receipt.
3. Car Wash
   The maximum amount reimbursed for a car wash is $10 plus tax.
4. Cleanliness of Windows
   The Easy Plan Driver must ensure that all vehicle windows are kept clean to ensure they do not constitute a risk of accident while operating the vehicle.
5. Irregularities
   The Easy Plan Driver must advise VRTUCAR of any irregularity in the car functioning such as any loss of oil, engine noise, battery weakness, etc., when it is noticed.

11.  Breakdown or Accident

1. Breakdown
   While using a vehicle, the Easy Plan Driver must follow the instruction manual. If a problem arises that prevents or limits the use of the vehicle, or that may compromise personal safety, the Easy Plan Driver must communicate with VRTUCAR to arrange for the safe transfer of the vehicle, according to the Agent’s instructions.
   Any expense exceeding $50 must be authorized by the Agent. If necessary, the Easy Plan Driver must pay for towing, repairs, and other expenses. In the case where the Easy Plan Driver must pay, the charges are reimbursed on the Easy Plan Driver ’s monthly invoice, on submission of the appropriate receipts.
2. Jump Starting (Boost start)
   Easy Plan Drivers are advised to call VRTUCAR's 24-hour Roadside Assistance if they require a boost.  If the Easy Plan Driverundertakes to receive a boost from a third party, he/she must inform VRTUCAR immediately upon return of the vehicle. The Easy Plan Driver is entirely responsible for any damage that may result from the improper use of booster cables. It prohibited to boost any vehicle other than a VRTUCAR vehicle.
3. Accident
   

   If a car becomes damaged the following policies apply:

   1. Damage up to $500 may be covered by Vrtucar Deductible Protection.
   2. Damage over $500, but less than $5,000, is assessed on a case-by-case basis. VRTUCAR will consult with the Easy Plan Driver who had the car when the damage occurred and propose a solution for the Easy Plan Driver to consider. Wherever possible, the solution will be one that is mutually agreeable to the Easy Plan Driver and to VRTUCAR. In the event that VRTUCAR and the Easy Plan Driver cannot reach agreement, VRTUCAR’s solution will prevail.
4. Damage over $5,000 will be handled through VRTUCAR’s insurance.
   
   The Easy Plan Driver must fill out an accident report form, or take note of the following information:



Date, time, place and circumstances of the accident; License plate numbers of the vehicles involved, the models and years, their serial numbers as well as the names, addresses and policy numbers of the insurance companies; Names, addresses, phone numbers and driver’s license numbers of the parties involved; Names, addresses, and driver’s license numbers of the owners of the cars (if the drivers are not the owners); Names, addresses and phone numbers of witnesses, if any (indicate if these were passengers of the vehicles involved); Description of the damages to the vehicles; Signatures of all drivers involved on the accident report form.

5. Hit and Run
   If an Easy Plan Driver is victim of a hit and run, he/she must obtain a police report.
6. Investigation of Claims
   The Easy Plan Driver agrees to provide VRTUCAR and any other claims adjustment service with the findings of any report or any notice relating to a claim or a lawsuit against VRTUCAR regarding an accident involving a VRTUCAR vehicle. The Easy Plan Driver agrees to cooperate fully with VRTUCAR in the investigation and defense of any such claim or lawsuit of this nature.

12.  Insurance

1. Coverage
   A copy of the VRTUCAR insurance policy is available on request. When using a VRTUCAR vehicle, the Easy Plan Driver is covered by the following agreements among others in the policy, indicated below:



Civil liability: any person authorized to operate a vehicle under the Easy Plan Driver Rules is covered by a civil liability insurance policy and subject to all of its terms, conditions, and exclusions; Collision and roll-over: if an Easy Plan Driver is involved in an accident, the authorized driver is covered by collision insurance. Nevertheless, the authorized driver, if found guilty, may be responsible for paying the deductible up to the limit; Accident without collision or roll-over: if the Easy Plan Driver is involved in an accident without collision or roll-over, the authorized driver is covered by VRTUCAR’s insurance. Nevertheless, the authorized driver, if found guilty, may be responsible for paying the deductible up to the limit;

2. Easy Plan Driver' s Responsibility



The Easy Plan Driver is fully responsible for any damage caused to a vehicle that is not covered by VRTUCAR’s insurance policy or by the manufacturer’s guarantee in effect during the period that covers the use of the vehicle. The Easy Plan Driver is responsible for the cleaning or repair of any damage, stain or mark, however caused, (animal, coffee, soup, etc.) that occurs while using the vehicle. Regardless of any deductible protection to which he/she subscribed, the Easy Plan Driver is responsible for any damage caused by the loss of a vehicle’s keys or for all other damage for which the Easy Plan Driver is at fault and that is not covered by VRTUCAR’s insurance policy or by the vehicle manufacturer’s guarantee, in particular if the Easy Plan Driver : uses a vehicle for purposes that are prohibited under Easy Plan Driver Rules; fails to abide by any requirement or condition as set out in the Easy Plan Driver Rules, particularly if he/she neglects to gather the necessary information or to collaborate fully following an accident and this negligence is the cause of any additional costs incurred by VRTUCAR uses a vehicle in a negligent way, floods the engine when attempting to start it, or fails to follow the instructions in the owner’s manual; fails to remove the keys from the vehicle or to close and lock all doors, windows and the trunk;        fails to turn off certain accessories (such as headlights and windshield wipers, etc.) when returning the vehicle; fails to advise VRTUCAR of any theft, vandalism or damage to VRTUCAR’s vehicle, or any accident within 24 hours.

3. Traveling in Canada and the USA
   The Easy Plan Driver may only drive VRTUCARs within Canada or continental USA.

13.  Violations of the Highway Safety Code or Municipal Parking Bylaws

1. The Easy Plan Driver is responsible for any traffic or parking fines received while using a VRTUCAR vehicle. He/she must report as soon as possible any violations that cannot be resolved within the prescribed deadline (appeals, legal proceedings, etc.).
2. The Easy Plan Driver must notify VRTUCAR of violation notices found on the vehicle at the moment that he/she takes possession of the vehicle. Otherwise, the Easy Plan Driver is held responsible for any fine or fee incurred by VRTUCAR.
3. At the end of the reservation, the Easy Plan Driver must not leave a vehicle in a restricted parking zone. If a Easy Plan Driver does so, he/she must advise VRTUCAR. If the Easy Plan Driver fails to notify VRTUCAR, the Easy Plan Driver is responsible for all resulting parking tickets and towing fees. VRTUCAR may otherwise instruct an Easy Plan Driver to move a vehicle that was parked in a restricted parking zone

14.  Billing

1. Bi-weekly payment
   Easy Plan Drivers are billed bi-weekly for the use of vehicles and for any penalties incurred under Appendix 1 of the Easy Plan Driver Rules
2. Corrections or Credits to Invoices
   The Easy Plan Driver has three months following the related payment to indicate any errors or omissions. No correction or credit can be made after the three months following the related payment.
3. Payment Methods and Due Dates
   Payments can be made by pre-authorized credit card or by pre-authorized debit. Pre-authorized credit card withdrawals are processed on the 1^st and the 15^th day of the month; pre-authorized debit withdrawals are processed on the 1^st and the 20^th
4. Late Payment
   Interest is calculated at 2% per month on all overdue accounts beginning 21 days after the invoice date and stopping at the date the payment was received. Interest accumulates at the rate of 2% per month on any unpaid balances. Declined payments result in a fine. (See Appendix 1 for details.)
5. Balance on Account Exceeds $50 after Due Date of Last Invoice
   A Easy Plan Driver whose balance exceeds $50 after the due date of the last invoice will be refused use of VRTUCAR’s services until his/her account is in good standing by making payment in full.
6. Balance in Excess of $400
   An Easy Plan Driver whose balance is greater than $400 at the time of the statement date is refused use of VRTUCAR’s services for as long as his/her balance exceeds this amount.
7. Recovery Fees
   The Easy Plan Driver consents to pay to VRTUCAR all fees incurred in recovering any amounts owed that are covered by these Easy Plan Driver Rules, or for the recovery of a vehicle, or all legal fees or court fees accruing from the enforcement of the terms of these Easy Plan Driver Rules.

15.  Revisions to Easy Plan Driver Rules
VRTUCAR reserves the right to modify the terms and conditions of the Easy Plan Driver Rules from time to time.

16.  Cancellation of the Agreement
VRTUCAR reserves the right to cancel an Easy Plan Driver’s Agreement, in addition to levying penalties, if the Easy Plan Driver fails to comply with one or more of the terms and conditions set out in the Agreement or in the Easy Plan Driver Rules.

17.  Privacy Policy/On-Board Computers
For purposes of control and security, VRTUCARs may be equipped with on-board computers which include anti-theft technology and a tracking system linked to the global positioning system (GPS). This system allows VRTUCAR to track its vehicles equipped with this technology throughout Canada and USA.  The Easy Plan Driver declares he/she has been made aware of this policy through the present provision in the Easy Plan Driver Rules and he/she accepts its use and application on signing the Easy Plan Driver Agreement. The complete VRTUCAR privacy policy is published on our website www.VRTUCAR.com

VRTUCAR Easy Plan Driver Rules   - Penalty Policy                    APPENDIX 1

The Easy Plan Driveragrees to pay VRTUCAR the penalty amount indicated below, plus the fee
incurred by VRTUCAR in case of non-respect of one or more of the requirements of the
Easy Plan Driver Rules. Penalties will appear on the invoice with a code (below).

1.  Using a vehicle without a reservation (UVS/UVW) - $40 +
Using a car without a reservation or using the wrong car. Hourly fees for the vehicle used without a reservation are charged. If another vehicle, other than the one used by the Easy Plan Driver was reserved by the Easy Plan Driver, any charges for this vehicle are also added.

2.  Returning a vehicle late (R) - $20 +
A late fee will be assessed if the vehicle is five or more minutes late being returned. The Easy Plan Driver may also be charged for the extra time used.

3.  Cancelling or shortening a reservation (A50/A100)
No penalty is charged for any reservation cancelled or shortened at least two hours before the start of the reservation period or for any reservation cancelled or shortened before 9:00 am on the day of the reservation period;
For Cancelling a reservation less than two hours before the start time
- 50% of the cost of the reservation.
For Cancelling or shortening a reservation after the start of the reservation period
- 100% of the cost of the reservation.
For Cancelling a reservation of 24 hours, less than two hours before the start time
- 50% of the cost of the first 24 hours.
For Cancelling any reservation of 24 hours or longer after the start of the reservation
- 100% of the cost of the first 24 hours of the reservation period. (No penalty incurred for subsequent days of the rental period.)

4.  General penalties - $20 - $75
Plus any additional fees incurred by VRTUCAR for any failure by the Easy Plan Driver to comply with any provision of the Easy Plan Driver Rules, other than those for which a specific penalty is provided above. This applies to any oversight, omission, or negligence on the part of the Easy Plan Driver that inconveniences VRTUCAR or any other Easy Plan Driver, such as:
-forgetting to replace key in lock box or losing the key to a vehicle.  In addition, the Easy Plan Driver will be billed for the period commencing at the end of the reservation until the key has been returned to its box;
-failing to return a replacement key as requested by an Agent;
-leaving a vehicle’s headlights or dome light on;
-leaving with a vehicle before the designated time;
-returning a vehicle to the wrong station;
-not paying a traffic violation fine within the time limit allowed;
-declined payment (cheque, credit card or PAD) $25 first instance. Subsequent declined payments - $50;
-misuse of a car that results in the need for a service call or professional cleaning of the vehicle ($25 - $75)

5.  Key/Efob Replacement Fees
Medeco Lockbox Key - $15
Efob - $10