Must be at least 21 years of age and hold a G class or equivalent drivers license from any Canadian province (Quebec excluded) and a minimum of 3 years driving experience
Your driving record must be free of all major convictions, and any mentions of impaired driving. No more than 4 demerit points, and no more than 2 minor infractions in the previous 3 years
You must have a good credit record. If your credit record does not meet our requirements, you may still be able to subscribe (on probation) by choosing one of the membership plans requiring the membership bond.
No. VRTUCAR accepts payment through preauthorized withdrawal from VISA or MasterCard or out of your chequing account. If you do not have a credit card and wish to apply, we will need to book an appointment with you to come in to pay your joining fees in person.
No matter which plan you choose, remember that you can upgrade at any time. That’s why we often recommend that people who cannot decide on a plan should start the Open Plan. This allows you to try the service before committing to a Value Plan.
If you already understand the service and know that it will answer your needs, why not go for a Value Plan (our most popular plan) at only $40/year? This plan requires the $500 refundable membership fee but, as their names suggest, our different Value Plans offer the best rates.
Each plan is designed for a specific user profile. Factors to consider include:
If you want to have access to the Long Distance rate (only available on Value Plans)
If you want to have access to the Workweek rate (only available with the Value Extra Plan)
Basically, you need to figure out which profile fits your needs! In any case, don’t hesitate to contact us so we can help you find the plan that’s right for you.
Through our damage protection plan, you are covered for up to $1000.00 of incidental damages.
If damage exceeds $1000.00 but does not meet our insurance deductible of $2500.00 and you would like to remain a VRTUCAR member we may ask you to participate in the repairs.
If at fault damage exceeds our insurance deductible a claim will be made with our insurer, the damage will be covered by our insurance company but you will be asked to retire your membership until such a time where you are free of at fault accidents for the previous three years.
In case of an accident resulting in damages, the member must inform VRTUCAR as soon as possible.
If another car is involved in the accident, it is important to file a police report if required (damage exceeds $2000) and gather all useful information on the circumstances of the accident and the other people involved such as their names, addresses, telephone numbers, driver’s license numbers, license plates, make(s) and model(s) of the other vehicle(s) involved.
It is mandatory to get a police report in case of a hit and run.
If you require assistance call us on our 24/7 reservation line for help.
Baby car seats: All of our cars have air conditioning and the most also have USB ports. You can identify the cars equipped with such accessories when making your reservation. Simply select the accessories in the vehicle options.
In the winter, you will find a shovel and snow brush in all cars.
While the cost of gas is included in our rates, every member is responsible for making sure the cars are adequately fuelled. This is a matter of courtesy to other members. Make sure there is at least a quarter tank of gas at the end of your trip. If the fuel level is below this mark, we ask that everyone does their part and fuels up (regular gas only) before ending their trip.
Use the gas card provided to pay for fueling up.
If you have trouble paying with the gas card and decide to pay for the gas yourself, simply submit the receipt via our online contact form to be reimbursed.
You simply need to provide copies or photos of the receipts to VRTUCAR using our online contact form. The amount(s) indicated will be reimbursed on your next bill (or the following bill if the expenses weren’t verified in time).
In case of flat tire or other mechanical failure during your reservation, we ask that you call our 24 hour reservation line. If you require roadside assistance, the customer service agent will be able to help you arrange for this.
Yes. When using a VRTUCAR, you must always select the start date/time and end date/time for your trip. However, you can always extend your reservation once it has begun, for as long as the car is available.
Most of our plan’s hourly rates or maximum daily rates are very low. It’s better to give yourself a little extra time when making a reservation, rather than risk being late (see Rates).
It refers to the date/start time that you entered when making your original reservation. This distinction is important because if we didn’t take this information into account, it would be easy to bypass our cancellation policy by rescheduling the date/start time and then cancelling the reservation afterwards. The fact that the original information is taken into account simply means that at 10 AM, you won’t be able to cancel a trip beginning at 11 AM if you have already changed the trip’s start time and if it originally started before 10AM. You will, however, be able to release the car.
It is only possible to cancel a trip if you do so before the planned date/start time. If you do it after, our app and website will only give you the option of “Releasing” the vehicle. There is a small, but important, difference between cancelling and releasing.
Releasing a vehicle means that the used portion of the trip remains billable, but by doing so, you make the vehicle available to be reserved by others. In exchange, you receive a credit for 20% of your reservation’s remaining time usually billable if applicable.
If your reservation was initially of several days, it is very important to release the vehicle if you return earlier than expected, because only then will you not be billed for the remaining days: cancellation fees never apply beyond the first day (24h). These days will remain billable to your account if you do not release the vehicle.
Place your key fob on the reader located on the driver side of the windshield. *This will allow you to unlock the doors and disarm the anti-theft device. You’ll then be able to retrieve the car key from its case in the glove compartment. Remember to put the key back in its case at the end of your trip.
If you encounter an unexpected problem, contact our reservation line 24/7 so that we can handle the situation and avoid any unfortunate consequences for the following user (no calling fees are charged for calls regarding a problem or an emergency). If you simply want to cancel a reservation at the last minute, you can do so through our mobile app or website.
No. Fobbing out isn’t enough. If you have booked a station-based car, use the “Release” feature on our mobile app or website or call us to let us know that the car is now available to other users.
Releasing a car means that the used portion of the trip remains billable, but by doing so, you make the car available to be reserved by others. In exchange, you receive a credit for 20% of your reservation’s remaining time (usually billable) if applicable.
If you initially reserved a car for several days, it is very important to release the car if you return earlier than expected. Only then will you not be billed for the remaining days: cancellation fees never apply beyond the first day (24 hours). These days will remain billable on your account if you do not release the car
Users are responsible for any vehicle-related fine received during a trip, whether it is a parking or traffic violation. You must pay the fine directly to the agency that issued the ticket, before the due date. If we have to pay the fine ourselves, an administrative processing fee of $25 will automatically be added to your invoice, in addition to the cost of the ticket.
When parking a vehicle during or at the end of your trip, you are responsible for making sure the vehicle is parked in a designated space, or in an area with no parking restrictions. If the vehicle is left in an area having any restrictions; and receives a fine, or if the vehicle is towed, you will be fully responsible for the costs related to fines. If we have to pay the fine ourselves, an administrative processing fee of $25 will automatically be added to your invoice, in addition to the cost of the fine and any charges incurred by VRTUCAR.
Absolutely. We add the toll charges to your invoice once they have been charged to us. No service fees are required for now, other than the amount charged by the toll route administrators. The toll charges may not be invoiced at the same time as your trip, as there are often delays in receiving toll invoices.