Must be at least 19 years of age and hold a G class, G2 or equivalent drivers license from any Canadian province (Quebec excluded) and a minimum of 2 years driving experience
Your driving record must be free of all major convictions, and any mentions of impaired driving. No more than 4 demerit points, and no more than 2 minor infractions in the previous 3 years
You must have a good credit record. If your credit record does not meet our requirements, you may still be able to subscribe (on probation) by choosing one of the membership plans requiring the membership bond.
Once your Communauto (VRTUCAR) membership has been approved, you will have 5 days to replace the provided temporary password with a permanent one. If the 5 days have passed, you will need to call us to reset it.
No. Communauto (VRTUCAR) accepts payment through preauthorized withdrawal from VISA or MasterCard or out of your chequing account. If you do not have a credit card and wish to apply, we will need to book an appointment with you to come in to pay your joining fees in person.
No matter which plan you choose, remember that you can upgrade at any time. That’s why we often recommend that people who cannot decide on a plan should start the Open Plan. This allows you to try the service before committing to a Value Plan.
If you already understand the service and know that it will answer your needs, why not go for a Value Plan (our most popular plan) at only $10/month? This plan requires the $500 refundable membership fee but, as their names suggest, our different Value Plans offer the best rates.
Each plan is designed for a specific user profile. Factors to consider include:
If you want to have access to the Workweek rate (only available with the Value Extra Plan)
Basically, you need to figure out which profile fits your needs! In any case, don’t hesitate to contact us so we can help you find the plan that’s right for you.
Anyone with a valid driver’s licence can drive as long as you are also present in the vehicle.
See Section “2. Authorized drivers” of our Rules and Regulations to find out more about who can use our vehicles, under what circumstances and what are the prohibited uses.
Communauto is not an insurance company. As such, we do not provide collision, loss and damage insurance nor are we offering an insurance deductible.
It is possible to waive Communauto’s CLDL protection plan if you are otherwise covered by a personal car insurance policy, or if you are paying your Communauto bills through a credit card that offers collision, loss and damage insurance. You remain responsible for any damage incurred to our cars, should your own protection fail to cover it, so ensure that it offers sufficient coverage. A processing fee may apply to any CDL claim processed under your credit card or home insurance policy (see our fee section for more details).
A – When you first joined Communauto, you selected one of the CLDL protection options available to you. We understand that your needs may have changed. If, for example, you first chose the basic CLDL option at $1 per trip, for a $600 liability, you can choose to reduce further your liability to either $300 or $0 by upgrading your CLDL option. You can do it by contacting us. Certain conditions apply, such as a one-year minimum commitment for an upgrade.
A - In case of damage to the car, or an accident resulting in damages, the Member must notify Communauto as soon as possible. If another vehicle is involved in the accident, it is important to fill out an official police report (mandatory in Ontario for damage exceeding $ 2,000, and in Nova Scotia in case of a “hit and run”) or complete a joint report.
The report must include all the useful information on the circumstances of the incident as well as information regarding the people involved (names, address, phone number, driver’s license number, license plates, model of the vehicle, etc.).
The deductible option offered by default is at the rate of one dollar ($1) per trip. It reduces your liability to $600 in case of an accident, at-fault or not. If you want to choose a deductible option that reduces your liability to $300 or $0, or if you already have an option at $300 and want to replace it with a $0 option without waiting for the renewal date, you can contact us to modify it online. You can also make the mofication in the Personal Information section of your online account. Click on “Change my deductible option” in Membership status management, plans and deductible (“Change my plan and/or deductible” if you are a Value Plan member).
When using a Communauto (VRTUCAR) vehicle, you are covered for the following circumstances, among others:
a) civil liability: any person authorized to operate a vehicle under the Rules & Regulations is covered by a civil liability insurance policy (two million dollars protection) and subject to all its terms, conditions, and exclusions;
b) accident: if a Member is involved in an accident, the authorized driver is covered by a collision insurance. Nevertheless, the authorized driver is responsible for paying the deductible up to the limit determined in the Membership Contract ($0/$300/$600);
All of our cars have air conditioning and the most also have USB ports. You can identify the cars equipped with such accessories when making your reservation. Simply select the accessories in the vehicle options.
In the winter, you will find a shovel and snow brush in all cars.
While the cost of gas is included in our rates, every member is responsible for making sure the cars are adequately fuelled. This is a matter of courtesy to other members. Make sure there is at least a quarter tank of gas at the end of your trip. If the fuel level is below this mark, we ask that everyone does their part and fuels up (regular gas only) before ending their trip.
Use the gas card provided to pay for fueling up.
If you have trouble paying with the gas card and decide to pay for the gas yourself, simply submit the receipt via our online contact form to be reimbursed.
You simply need to provide copies or photos of the receipts to Communauto (VRTUCAR) using our online contact form. The amount(s) indicated will be reimbursed on your next bill (or the following bill if the expenses weren’t verified in time).
In case of flat tire or other mechanical failure during your reservation, we ask that you call our 24 hour reservation line. If you require roadside assistance, the customer service agent will be able to help you arrange for this.
Yes. When using a Communauto (VRTUCAR), you must always select the start date/time and end date/time for your trip. However, you can always extend your reservation once it has begun, for as long as the car is available.
Most of our plan’s hourly rates or maximum daily rates are very low. It’s better to give yourself a little extra time when making a reservation, rather than risk being late (see Rates).
It refers to the date/start time that you entered when making your original reservation. This distinction is important because if we didn’t take this information into account, it would be easy to bypass our cancellation policy by rescheduling the date/start time and then cancelling the reservation afterwards. The fact that the original information is taken into account simply means that at 10 AM, you won’t be able to cancel a trip beginning at 11 AM if you have already changed the trip’s start time and if it originally started before 10AM. You will, however, be able to release the car.
It is only possible to cancel a trip if you do so before the planned date/start time. If you do it after, our app and website will only give you the option of “Releasing” the vehicle. There is a small, but important, difference between cancelling and releasing.
Releasing a vehicle means that the used portion of the trip remains billable, but by doing so, you make the vehicle available to be reserved by others. In exchange, you receive a credit for 20% of your reservation’s remaining time usually billable if applicable.
If your reservation was initially of several days, it is very important to release the vehicle if you return earlier than expected, because only then will you not be billed for the remaining days: cancellation fees never apply beyond the first day (24h). These days will remain billable to your account if you do not release the vehicle.
Place your key fob on the reader located on the driver side of the windshield. *This will allow you to unlock the doors and disarm the anti-theft device. You’ll then be able to retrieve the car key from its case in the glove compartment. Remember to put the key back in its case at the end of your trip.
If you encounter an unexpected problem, contact our reservation line 24/7 so that we can handle the situation and avoid any unfortunate consequences for the following user (no calling fees are charged for calls regarding a problem or an emergency). If you simply want to cancel a reservation at the last minute, you can do so through our mobile app or website.
No. Fobbing out isn’t enough. If you have booked a station-based car, use the “Release” feature on our mobile app or website or call us to let us know that the car is now available to other users.
Releasing a car means that the used portion of the trip remains billable, but by doing so, you make the car available to be reserved by others. In exchange, you receive a credit for 20% of your reservation’s remaining time (usually billable) if applicable.
If you initially reserved a car for several days, it is very important to release the car if you return earlier than expected. Only then will you not be billed for the remaining days: cancellation fees never apply beyond the first day (24 hours). These days will remain billable on your account if you do not release the car
Users are responsible for any vehicle-related fine received during a trip, whether it is a parking or traffic violation. Once we receive the infraction by mail, we will pay the ticket and apply the infraction amount to the corresponding members account along with an administrative fee of $20.
When parking a vehicle during or at the end of your trip, you are responsible for making sure the vehicle is parked in a designated space, or in an area with no parking restrictions. If the vehicle is left in an area having any restrictions; and receives a fine, or if the vehicle is towed, you will be fully responsible for the costs related to the fines. If we have to pay the fine ourselves, an administrative processing fee of $20 will automatically be added to your invoice, in addition to the cost of the fine and any charges incurred by Communauto (VRTUCAR). Please refer to the Penalties and other fees document for further details.
Absolutely. We add the toll charges to your invoice once they have been charged to us. No service fees are required for now, other than the amount charged by the toll route administrators. The toll charges may not be invoiced at the same time as your trip, as there are often delays in receiving toll invoices.
Go to communauto.paris and join, using the promo code: Communauto (VRTUCAR). A plan and deductible equivalent to your membership with Communauto (VRTUCAR) will automatically be applied. Please note: an amount of one (1) euro will be charged to your credit card to validate it.
You will receive an invoice from Communauto Paris for the trips you make. The amount will be automatically charged to the credit card you registered when joining CarShare Atlantic.
Go to carshareatlantic.ca and join, using the promo code: Communauto (VRTUCAR). Choose the FLEX package with the $1,500 deductible. You won’t have any fees when signing up and a plan and deductible equivalent to your membership with Communauto (VRTUCAR) will automatically be applied.
You will receive a CarShare Atlantic invoice for the trips you make. The amount will be automatically charged to the credit card you registered when joining CarShare Atlantic.