Frequently Asked Questions

Eligibility criteria

Am I eligible?
What is the minimum age required to join and what type of licence is needed?
What to do if I don’t have an Ontario license?
Its it possible to join VRTUCAR with only a probationary licence?

Application follow-ups

What happens if I don’t change my temporary password to a permanent one within the required 5 days?

Memberships and rates

Is it necessary to have a credit card in order to use your services?
Do I have to pay the $500 membership bond to become a member?
How can I figure out which plan is right for me?
How do I pay my bill?
How often am I billed?
Do I have to select the Daily rate when making my reservation or is it applied automatically?
How to Cancel my Membership?

Authorized drivers

If I join VRTUCAR, will my partner be allowed to drive the car?
Can someone else drive the car instead of me?
Can I lend a vehicle?

Insurance

Is it necessary to have personal car insurance in order to use VRTUCAR cars ?
What is the deductible in case of an accident ?
How to buy or renew a Deductible option during a membership without waiting for the scheduled renewal date?
What does VRTUCAR’s insurance policy cover?
What should I do in case of an accident?

Car models and available equipment

What makes and models are available from VRTUCAR?
Can we smoke in the cars?
Are your vehicles equipped with winter tires?
Do your cars have automatic or standard transmission ?
Do you provide accessories such as baby car seats, bike racks, snow brushes, etc ?

How it works

How do I access a car and disarm the anti-theft device?
How to end a trip?
Who fuels the car?
How can I get an expense reimbursed?
What should I do if I have a flat tire during my trip?
What do I need to know about using a car in winter?

Using a car

To reserve a car

Access the cars

Driving

Ending your trip

Violations and tolls

What should I do if I get a ticket during my trip?
What happens if the car I had parked is towed?
Can I drive on an toll route with a VRTUCAR?

Using VRTUCAR elsewhere in the world

How to use Communauto in Quebec?
How to use Communauto in Paris?
How to use CarShare Atlantic in Halifax?