Hold a G2 or G class Ontario licence, or equivalent from another province. (See “What if I don’t have an Ontario or Canadian licence”)
Have no major or criminal driving convictions
Have no violations relating to impaired driving
Additionally, if you have more than six years of driving experience, your record must:
Have no more than 5 demerit points
Have no more than 3 accidents involving damages greater than $1000, with no more than 2 of those being at-fault
If you have less than six years of driving experience, or a G2 licence, your record must:
Have no more than 3 demerit points
Have no more than 1 accident involving damages greater than $1000, whether you were at-fault or not
As part of the application process, you will have to provide a copy of your 3-year uncertified driving record from Service Ontario. You can order this online, or visit a Service Ontario location in person. The cost for your driving record is $12.
Please note that Communauto reserves the right to refuse any application on the basis of any other information that it deems important in the applicant’s driving record.
You can apply with a licence from another Canadian province (Quebec excluded - please join Communauto Quebec in this case, you can still access vehicles in Ontario.) You must provide a copy of your drivers abstract covering the previous 3 years from your home province with your application.
If you have just moved to Ontario, we recommend exchanging your licence prior to applying. You have 60 days from when you move to Ontario to change your licence. Read more at Service Ontario.
If you do not have a Canadian licence, and your stay in Ontario is temporary, you can apply with a licence from another country.
You will need to provide the following documents with your application:
If you are American
A copy of your driver’s licence
If you are from another country
A copy of your international driver’s licence, or an official translation of your driver’s licence from your home country, if your licence is not in French or English.
A copy of your passport (including your visitor visa if applicable).
No, not necessarily. It all depends on your personal situation and the duration of your stay in Ontario (See “What if I don’t have an Ontario or Canadian driver’s licence?”).
The international driver’s licence is only a translation of the driver’s licence obtained in the issuing country. You must request it before leaving for Ontario. The international driver’s licence is required in addition to, not in place of, your original driver’s licence. To be valid, your international driver’s licence must always be paired with your original licence. If requested by police, you must present both documents.
In some circumstances, if your credit record does not meet our requirements, you may still be able to subscribe (on probation) by choosing one of the Value Plans, which all require a $500 membership bond to join.
To reset your password, simply click on the link “Forgot your password?” of the login page (on the app or our website). You’ll need your email address and your member number to be able to choose a new password.
No. Communauto (VRTUCAR) accepts payment through preauthorized withdrawal from VISA or MasterCard or out of your chequing account. If you do not have a credit card and wish to apply, we will need to book an appointment with you to come in to pay your joining fees in person.
No matter which plan you choose, remember that you can upgrade at any time. That’s why we often recommend that people who cannot decide on a plan should start the Open Plan. This allows you to try the service before committing to a Value Plan.
If you already understand the service and know that it will answer your needs, why not go for a Value Plan (our most popular plan) at only $10/month? This plan requires the $500 refundable membership fee but, as their names suggest, our different Value Plans offer the best rates.
Each plan is designed for a specific user profile. Factors to consider include:
If you want to have access to the Workweek rate (only available with the Value Extra Plan)
Basically, you need to figure out which profile fits your needs! In any case, don’t hesitate to contact us so we can help you find the plan that’s right for you.
Anyone with a valid driver’s licence can drive as long as you are also present in the vehicle.
See Section “2. Authorized drivers” of our Rules and Regulations to find out more about who can use our vehicles, under what circumstances and what are the prohibited uses.
No. When you use one of our vehicles you are automatically covered by Communauto’s auto insurance policy, which includes collision and third-party liability coverage.
If you have collision coverage through your credit card or a personal auto insurance policy, you may waive your participation in Communauto’s collision insurance by filling out the Damage Protection Plan Waiver.
When you join, you are asked to select what Damage Protection Plan you’d like to enrol in, in case of a collision or damage to a vehicle during your booking.
Your selected monthly or per-trip Damage Protection Plan fee corresponds to a pre-determined Damage Fee amount, which we would bill to your account in the event of a collision or damage to the vehicle.
The Damage Protection Plan, while it has a small monthly or per-trip fee, limits your liability in the event of a collision or damage to the Damage Fee you selected (either $0, $300 or $600 per collision or damage event).
In the case of a collision, the Damage Fee is billed regardless of whether you are at-fault or not.
In the case of other damage, ensure you do a circle check prior to each trip, and report any damage to the vehicle. A Damage Fee could be applied to the member who booked the last trip prior to it being reported.
Please note, Communauto is not an insurance company, and we do not sell auto insurance products. Our auto insurance policies are provided by Aviva in Ontario and Nova Scotia, and La Capitale in Quebec. We strive to manage our members’ costs in the event of damage or collision through our damage protection plan.
It is possible to waive your participation in Communauto’s Damage Protection Plan if you are paying your Communauto bills through a credit card that offers insurance coverage for vehicle rentals (typically called Collision, Loss and Damage Insurance), or if your personal auto insurance policy provides coverage.
You remain financially responsible for any damage incurred to our cars, should your own insurance protection fail to cover it, so ensure that it offers sufficient coverage. A $75 processing fee may apply to any insurance claims processed through your credit card or personal insurance policy.
In case of a collision or damage to the vehicle during your trip, you must notify Communauto as soon as possible.
If you are involved in a collision, you must exchange contact and insurance information with the other driver, and then visit a collision reporting center with the vehicle within 24 hours. Collision reporting must be done in the police jurisdiction where the collision happened.
If the damage appears to be less than $2,000 in value, reporting to police is not required. If in doubt, always report. A general rule of thumb is each different vehicle panel (i.e. bumper, quarter panel, door) that is damaged will be about $1,000 to repair.
If you are involved in a collision and the car is not driveable, it can be towed to collision reporting if necessary (i.e. if police do not attend the collision scene), and then onto Communauto’s preferred autobody shop for your area. If police do attend the collision scene, they may complete a collision report on the spot, or they may have the vehicle towed to a collision reporting centre.
As well, you can always call us for assistance if you are involved in a collision and need guidance about how to proceed.
When using a Communauto vehicle, you are covered for the following circumstances, among others:
a) third-party liability: any person authorized to operate a vehicle under the Rules & Regulations is covered by a $2 million third-party liability insurance policy, and is subject to all its terms, conditions, and exclusions;
b) collision: any person authorized to operate a vehicle under the Rules & Regulations is covered by collision insurance. Nevertheless, the Member is responsible for paying the Damage Fee corresponding with the Damage Protection Plan option selected by the Member.
All of our cars have air conditioning and the most also have USB ports. You can identify the cars equipped with such accessories when making your reservation. Simply select the accessories in the vehicle options.
In the winter, you will find a shovel and snow brush in all cars.
While the cost of gas is included in our rates, every member is responsible for making sure the cars are adequately fuelled. This is a matter of courtesy to other members. Make sure there is at least a quarter tank of gas at the end of your trip. If the fuel level is below this mark, we ask that everyone does their part and fuels up (regular gas only) before ending their trip.
Use the gas card provided to pay for fueling up.
If you have trouble paying with the gas card and decide to pay for the gas yourself, simply submit the receipt via our online contact form to be reimbursed.
You simply need to provide copies or photos of the receipts to Communauto (VRTUCAR) using our online contact form. The amount(s) indicated will be reimbursed on your next bill (or the following bill if the expenses weren’t verified in time).
In case of flat tire or other mechanical failure during your reservation, we ask that you call our 24 hour reservation line. If you require roadside assistance, the customer service agent will be able to help you arrange for this.
Yes. When using a Communauto (VRTUCAR), you must always select the start date/time and end date/time for your trip. However, you can always extend your reservation once it has begun, for as long as the car is available.
Most of our plan’s hourly rates or maximum daily rates are very low. It’s better to give yourself a little extra time when making a reservation, rather than risk being late (see Rates).
It refers to the date/start time that you entered when making your original reservation. This distinction is important because if we didn’t take this information into account, it would be easy to bypass our cancellation policy by rescheduling the date/start time and then cancelling the reservation afterwards. The fact that the original information is taken into account simply means that at 10 AM, you won’t be able to cancel a trip beginning at 11 AM if you have already changed the trip’s start time and if it originally started before 10AM. You will, however, be able to release the car.
It is only possible to cancel a trip if you do so before the planned date/start time. If you do it after, our app and website will only give you the option of “Releasing” the vehicle. There is a small, but important, difference between cancelling and releasing.
Releasing a vehicle means that the used portion of the trip remains billable, but by doing so, you make the vehicle available to be reserved by others. In exchange, you receive a credit for 20% of your reservation’s remaining time usually billable if applicable.
If your reservation was initially of several days, it is very important to release the vehicle if you return earlier than expected, because only then will you not be billed for the remaining days: cancellation fees never apply beyond the first day (24h). These days will remain billable to your account if you do not release the vehicle.
Place your key fob on the reader located on the driver side of the windshield. *This will allow you to unlock the doors and disarm the anti-theft device. You’ll then be able to retrieve the car key from its case in the glove compartment. Remember to put the key back in its case at the end of your trip.
If you encounter an unexpected problem, contact our reservation line 24/7 so that we can handle the situation and avoid any unfortunate consequences for the following user (no calling fees are charged for calls regarding a problem or an emergency). If you simply want to cancel a reservation at the last minute, you can do so through our mobile app or website.
No. Fobbing out isn’t enough. If you have booked a station-based car, use the “Release” feature on our mobile app or website or call us to let us know that the car is now available to other users.
Releasing a car means that the used portion of the trip remains billable, but by doing so, you make the car available to be reserved by others. In exchange, you receive a credit for 20% of your reservation’s remaining time (usually billable) if applicable.
If you initially reserved a car for several days, it is very important to release the car if you return earlier than expected. Only then will you not be billed for the remaining days: cancellation fees never apply beyond the first day (24 hours). These days will remain billable on your account if you do not release the car
Users are responsible for any vehicle-related fine received during a trip, whether it is a parking or traffic violation. Once we receive the infraction by mail, we will pay the ticket and apply the infraction amount to the corresponding members account along with an administrative fee of $20.
When parking a vehicle during or at the end of your trip, you are responsible for making sure the vehicle is parked in a designated space, or in an area with no parking restrictions. If the vehicle is left in an area having any restrictions; and receives a fine, or if the vehicle is towed, you will be fully responsible for the costs related to the fines. If we have to pay the fine ourselves, an administrative processing fee of $20 will automatically be added to your invoice, in addition to the cost of the fine and any charges incurred by Communauto (VRTUCAR). Please refer to the Penalties and other fees document for further details.
Absolutely. We add the toll charges to your invoice once they have been charged to us. No service fees are required for now, other than the amount charged by the toll route administrators. The toll charges may not be invoiced at the same time as your trip, as there are often delays in receiving toll invoices.
Go to communauto.paris and join, using the promo code: Communauto (VRTUCAR). A plan and deductible equivalent to your membership with Communauto (VRTUCAR) will automatically be applied. Please note: an amount of one (1) euro will be charged to your credit card to validate it.
You will receive an invoice from Communauto Paris for the trips you make. The amount will be automatically charged to the credit card you registered when joining CarShare Atlantic.
Go to carshareatlantic.ca and join, using the promo code: Communauto (VRTUCAR). Choose the FLEX package with the $1,500 deductible. You won’t have any fees when signing up and a plan and deductible equivalent to your membership with Communauto (VRTUCAR) will automatically be applied.
You will receive a CarShare Atlantic invoice for the trips you make. The amount will be automatically charged to the credit card you registered when joining CarShare Atlantic.