Frequently Asked Questions

Eligibility criteria

Am I eligible?
Can I join if I’m under 19 years old?
What if I don’t have an Ontario or Canadian licence?
If I have an international driver’s license, am I exempt from having to obtain an Ontario licence?
What if my credit record doesn’t meet Communauto’s requirements?

Application follow-ups

What if I lost or forgot my password?

Memberships and rates

Is it necessary to have a credit card in order to use your services?
Do I have to pay the $500 membership bond to become a member?
How can I figure out which plan is right for me?
How do I pay my bill?
How often am I billed?
Do I have to select the Daily rate when making my reservation or is it applied automatically?
How to Cancel my Membership?

Authorized drivers

Can someone else drive the car instead of me?
Can I lend a vehicle?

Insurance

Is it necessary to have personal car insurance in order to use Communauto vehicles?
What is my financial responsibility in case of collision or damage to the car during my booking?
Can I waive my participation in the Damage Protection Plan?
How can I change my Damage Protection Plan option once I am already a member?
What should I do in case of a collision or if a vehicle is damaged during my trip?
What does Communauto’s insurance policy cover?

Car models and available equipment

What makes and models are available from Communauto (VRTUCAR)?
Can we smoke in the cars?
Are your vehicles equipped with winter tires?
Do your cars have automatic or standard transmission ?
Do you provide accessories such as bike racks, snow brushes, etc ?

How it works

How do I access a car and disarm the anti-theft device?
How to end a trip?
Who fuels the car?
How can I get an expense reimbursed?
What should I do if I have a flat tire during my trip?
What do I need to know about using a car in winter?

Using a car

To reserve a car

Access the cars

Driving

Ending your trip

Violations and tolls

What should I do if I get a ticket during my trip?
What happens if the car I had parked is towed?
Can I drive on an toll route with a Communauto (VRTUCAR)?

Using Communauto (VRTUCAR) elsewhere in the world

How to use Communauto in Quebec?
How to use Communauto in Paris?
How to use CarShare Atlantic in Halifax?